Support

Before you write in

The more of this you can include, the faster we can reproduce the problem and get you an answer:

• Your company name and the email you sign in with.
• What you were trying to do, and what happened instead.
• A screenshot or short screen recording, if the problem is visual.
• On mobile: your device model, iOS or Android version, and the app version from Settings.
• The rough date and time it happened, so we can find it in our logs.

Trouble signing in

Kraken accounts are issued by your employer, not created by you. If you cannot sign in, are locked out, or need your role or permissions changed, start with the administrator at your company — they can reset access immediately, where we would have to ask them first anyway.

If your administrator is stuck, have them write to us and we will work it out with them.

Reporting a bug

Tell us what you expected and what you got. If the app crashed, say roughly when — crashes are reported to our diagnostics automatically, and a timestamp lets us match your report to the trace. Do not send passwords, and there is no need to send account numbers or customer records to demonstrate a problem.

Requesting a feature

Feature requests are welcome, and the useful ones describe the job rather than the button — what you are trying to get done, how often, and what you do today instead. Those are the ones that turn into real features.

Privacy and data requests

Access, correction, deletion, or a copy of your data: write to privacy@buildwithsora.com. The details are in our privacy policy.